RR TRADE SCHOOL COMPREHENSIVE TRAININGS LIST
Soft Skills, Leadership Development, Technical Trades, IT Trainings
- Customer Experience Strategy
- Professional Communication Excellence
- Complaint Handling & Service Recovery
- Customer Loyalty Creation
- Email, Call & Virtual Meeting Mastery
- Building Brand Ambassadors
- Customer Experience Strategy
- Professional Communication Excellence
- Complaint Handling & Service Recovery
- Customer Loyalty Creation
- Email, Call & Virtual Meeting Mastery
- Building Brand Ambassadors
| Title of Training | Main Contents | Duration (Hours) |
| Customer Experience & Professional Communication Excellence | Customer Experience Strategy • Professional Communication Excellence • Complaint Handling & Service Recovery • Customer Loyalty Creation • Email, Call & Virtual Meeting Mastery • Building Brand Ambassadors | 20 |
| Communication Beyond Words | Interpersonal Communication Mastery • Active Listening & Empathy • Confidence in Speaking • Workplace Diplomacy • Influencing Without Authority • Presentation & Conversation Skills • Relationship Building • Communication Barriers & Solutions | 16 |
| Master Interpersonal & Communication Skills for Professional Impact. | ||
| Professional Ethics & Relationship Boundaries Training | Ethical Decision Making • Workplace Conduct & Professional Boundaries • Confidentiality & Trust Building • Respectful Workplace Practices • Harassment Prevention • Real-Life Ethical Dilemmas | 16 |
| Sales & Up-selling Mastery | Consultative Selling • Customer Psychology & Need Analysis • Cross-Selling & Up-Selling Techniques • Objection Handling • Strategic Closing Skills • Revenue Growth Planning | 16 |
| Strategic Sales Mastery | Sales Strategy Development • Market & Customer Intelligence • Consultative Selling • Key Account Management • Pipeline Planning • Objection Handling • Negotiation & Closing • Sales Execution Discipline | 20 |
| From Strategy to Execution for Revenue Growth. | ||
| Service Quality and Operational Excellence | Service Excellence Standards • SOP Compliance & Operational Discipline • Quality Assurance Checkpoints • Complaint Management • Continuous Improvement Culture • Customer-Centric Operations | 12 |
| Situational Leadership | Leadership Styles & Adaptability • Coaching & Delegation Skills • Managing Diverse Personalities • Performance Conversations • Team Motivation • Leading Through Change | 20 |
| Leadership Brilliance in Rising Managers | Transitioning from Individual Contributor to Leader • Leadership Mindset & Executive Presence • Coaching, Mentoring & Delegation Excellence • Accountability & Performance Management • Building Trust, Influence & Team Engagement • Decision Making & Strategic Thinking • Leading High-Performance Teams • Managing Difficult Conversations | 20 |
| Transforming High-Potential Professionals into High-Impact Leaders. | ||
| Leading the Shift | Change Readiness Assessment • Understanding Resistance to Change • Stakeholder Alignment • Communication During Change • Creating Change Champions • Managing Uncertainty • Behavioral Shift & Culture Building • Sustaining Transformation | 16 |
| (Change Management) | ||
| Building Change-Ready Teams and Culture Champions. | ||
| First Time Managers | Managerial Role Transition • Goal Setting & Execution • Team Communication • Delegation & Follow-Up • Feedback & Performance Conversations • Conflict Handling • Motivation Techniques • Managerial Confidence & Professional Presence | 16 |
| Building Confident Managers Who Lead with Clarity and Accountability. | ||
| Professional Edge Program | Professional Communication • Workplace Ethics & Etiquette • Ownership Mindset • Personal Branding & Professional Presence • Time Discipline • Team Collaboration • Problem Solving • Career Readiness & Growth Mindset | 16 |
| Polishing Professionals for Workplace Excellence and Career Growth. | ||
| Hospitality Excellence Program | Guest Experience Management • Hospitality Communication Etiquette • Complaint Handling & Service Recovery • Frontline Professional Presence • Empathy & Courtesy Standards • Brand Representation • Upselling in Hospitality • Service Culture Development | 16 |
| Creating Memorable Guest Experiences Through Service Excellence. | ||
| Travel & Tourism Intelligence | Travel & Tourism Industry Trends • Destination Knowledge & Customer Profiling • Travel Consultation Skills • Inquiry Handling & Follow-Up • Itinerary Communication • Service Standards • Sales Conversion Techniques • Customer Experience Enhancement | 16 |
| Equipping Teams to Sell Experiences, Not Just Services. | ||
| Workplace Wellness & Healthy Living Excellence | Workplace Wellness & Employee Wellbeing • Nutrition for Energy, Focus & Productivity • Stress Management & Burnout Prevention • Building Healthy Daily Habits • Mental & Physical Wellbeing Integration • Work-Life Balance Strategies • Healthy Workplace Culture Development • Personal Wellness Action Planning | 8 |
| Creating Healthier Employees, Stronger Teams & More Productive Workplaces. | ||
| Ownership Mindset | Accountability Culture • Proactive Problem Solving • Decision Ownership • Execution Excellence • Internal Customer Mindset • Ownership-Driven Performance | 16 |
| Time Management & Productivity | Prioritization Frameworks • Productivity Systems • Managing Interruptions • Focus & Discipline • Effective Meetings • High-Performance Work Habits | 12 |
| Business Fundamentals for Small Businesses | Business Model Development • Customer Value Proposition • Pricing & Profitability • Financial Literacy for SMEs • Growth Strategy • Sustainable Business Planning | 16 |
| Teamwork & Workplace Communication | Collaborative Team Culture • Workplace Communication Excellence • Active Listening Skills • Constructive Feedback • Conflict Prevention • Cross-Functional Coordination | 12 |
| Behavior Management & Conflict Resolution Training | Behavioral Intelligence • Conflict Resolution Frameworks • Difficult Conversations • Emotional Regulation • De-Escalation Techniques • Positive Workplace Relationships | 16 |
| Diversity, Equity & Inclusion (DEI) in Business | Inclusive Workplace Culture • Bias Awareness • Respectful Communication • Diversity Appreciation • Inclusive Customer Service • Belonging & Engagement | 8 |
| Trauma-Informed Teaching & Student Support Training | Understanding Trauma & Learning • Safe Learning Environments • Supportive Communication • Student Wellbeing • Referral Protocols • Educator Resilience | 12 |
| Mental Health Awareness & Crisis Response Training | Mental Health Awareness • Psychological First Aid • Early Warning Signs • Crisis Response Protocols • Referral Pathways • Self-Care & Resilience | 8 |
| Teaching Methodology & Adult Learning Strategies | Adult Learning Principles • Training Design & Delivery • Facilitation Excellence • Interactive Learning Techniques • Assessment Tools • Measuring Learning Impact | 16 |
| Student Engagement & Motivation Strategies Training | Learner Motivation Science • Interactive Classroom Techniques • Gamification Strategies • Participation Tools • Engagement Planning • Learning Retention Methods | 8 |
| Career Placement & Employer Engagement Training | Employer Engagement Strategy • Career Readiness Framework • CV & Interview Excellence • Industry Partnerships • Placement Systems • Alumni Tracking | 12 |
| Admissions & Recruitment Professional Development Program | Admissions Excellence • Lead Conversion Techniques • Counseling & Guidance Skills • Follow-Up Systems • Telecalling Effectiveness • Student Retention Practices | 12 |
| Digital Literacy & AI-Enabled Workplace Skills | Digital Productivity Tools • Cyber Safety Awareness • Cloud Collaboration • Digital Payments Literacy • AI Tools for Work & Learning • Future-Ready Workforce Skills | 16 |
| HEAL 360- Hospital Excellence, Empathy & Leadership Transformation Program | Patient-Centered Communication Excellence | 24 |
| • Empathy, Emotional Intelligence & Compassionate Care | ||
| • Professional Presence & Healthcare Etiquette | ||
| • Time Management & Service Efficiency | ||
| • Complaint Handling & Service Recovery | ||
| • Interdepartmental Teamwork & Collaboration | ||
| • Change Readiness & Change Champion Development | ||
| • Ownership Mindset & Accountability Culture | ||
| • Situational Leadership for Healthcare Professionals | ||
| • Building a Culture of Excellence, Care & Continuous Improvement | ||
| Training Needs Assessment & Impact Evaluation | Training Needs Analysis • Competency Mapping • Assessment Design • Learning Impact Measurement • ROI Evaluation • Strategic Learning Roadmaps | 16 |
| Grant Compliance & Financial Management Training | Grant Lifecycle Management • Donor Compliance Requirements • Budget Planning & Monitoring • Financial Reporting • Internal Controls & Governance • Audit Readiness • Risk Management • Documentation & Accountability Frameworks | 20 |
| Restaurant Equipment Maintenance Training | Preventative Maintenance Procedures | 30 |
| Kitchen Equipment Troubleshooting | ||
| Commercial Appliance Safety | ||
| Equipment Cleaning & Care Standards | ||
| Basic Mechanical Repairs | ||
| Parts Identification & Replacement | ||
| Operational Downtime Prevention | ||
| HVAC & Refrigeration Training | Walk-In Cooler Maintenance | 30 |
| Freezer & Refrigeration Diagnostics | ||
| HVAC Filter & Coil Maintenance | ||
| Temperature Control Systems | ||
| Thermostat Calibration | ||
| Airflow & Ventilation Basics | ||
| Emergency HVAC Troubleshooting | ||
| Electrical Safety & Maintenance | Basic Electrical Troubleshooting | 24 |
| Outlet & Switch Replacement | ||
| Circuit Breaker Identification | ||
| Lighting System Maintenance | ||
| Safe Equipment Power Procedures | ||
| Electrical Hazard Awareness | ||
| Lockout/Tagout Fundamentals | ||
| Plumbing & Facility Maintenance | Sink & Drain Maintenance | 24 |
| Leak Detection & Prevention | ||
| Grease Trap Awareness | ||
| Faucet & Fixture Repairs | ||
| Water Line Basics | ||
| Restroom Maintenance Procedures | ||
| Preventative Plumbing Care | ||
| Carpentry & Facility Repair | Minor Wall & Flooring Repairs | 24 |
| Door & Hardware Adjustments | ||
| Shelving Installation | ||
| Countertop & Workspace Repairs | ||
| Safe Tool Usage | ||
| Preventative Facility Upkeep | ||
| Painting & Finish Touch-Ups | ||
| Appliance Repair Training | Pizza Oven Maintenance Basics | 20 |
| Refrigerator & Freezer Repair | ||
| Dishwasher Troubleshooting | ||
| Ice Machine Maintenance | ||
| Mixer & Prep Equipment Repairs | ||
| Appliance Diagnostics | ||
| Preventative Maintenance Scheduling | ||
| Solar PV Installation Fundamentals | Introduction to Solar Energy | 40 |
| Workplace Safety & OSHA Requirements | ||
| Solar PV System Components | ||
| Basic Electrical Fundamentals | ||
| Solar Site Assessment & System Design | ||
| Solar PV Installation Techniques | ||
| System Testing & Troubleshooting | ||
| Career Readiness & Industry Standards | ||
| Roofing Installation & Repair Basics | Roofing Industry Overview & Safety | 24 |
| Roofing Materials & Systems | ||
| Roofing Tools & Equipment | ||
| Roof Installation Fundamentals | ||
| Roof Inspection & Repair Techniques | ||
| Practical Hands-On Roofing Activities | ||
| Doors, Windows & Exterior Systems Installation | Introduction & Workplace Safety | 24 |
| Building Envelope Fundamentals | ||
| Door Installation Techniques | ||
| Window Installation Techniques | ||
| Exterior Trim & Weatherproofing Systems | ||
| Inspection, Maintenance & Repairs | ||
| Workplace Safety Certifications | OSHA-10 | 20 |
| Food Service Safety Awareness | ||
| First Aid & CPR | ||
| Fire Extinguisher Training | ||
| Emergency Response Procedures | ||
| Workplace Hazard Prevention | ||
| Computer Fundamentals & Digital Literacy | Computer Hardware Fundamentals | 16 |
| Operating Systems Basics (Windows) | ||
| Keyboarding & Mouse Skills | ||
| File Management & Organization | ||
| Internet Browsing & Online Research | ||
| Email Communication Essentials | ||
| Introduction to Microsoft Office Applications, Cloud Storage & File Sharing Basics | ||
| Cybersecurity & Safe Computing Practices, Digital Communication & Collaboration Tools, Troubleshooting Common Computer Problems | ||
| Workplace Technology & Productivity Tools, Digital Citizenship & Responsible Technology Use, Practical Computer Skills Exercises | ||
| Google Workspace Training | Introduction to Google Workspace | 10 |
| Gmail for Professional Communication | ||
| Google Drive & Cloud Storage | ||
| Google Docs for Document Creation | ||
| Google Sheets Fundamentals | ||
| Google Slides Presentations | ||
| Google Forms & Surveys | ||
| Collaboration & File Sharing Best Practices | ||
| Digital Marketing Fundamentals | Introduction to Digital Marketing | 16 |
| Building an Online Presence | ||
| Search Engine Optimization (SEO) Basics | ||
| Social Media Marketing | ||
| Email Marketing Fundamentals | ||
| Content Marketing Strategies | ||
| Digital Advertising Overview | ||
| Analytics & Marketing Performance Measurement | ||
| QuickBooks for Beginners | Introduction to QuickBooks | 20 |
| Company Setup & Navigation | ||
| Customer & Vendor Management | ||
| Invoices & Billing | ||
| Expense Tracking | ||
| Banking & Reconciliation | ||
| Financial Reports Fundamentals | ||
| Bookkeeping Best Practices | ||
| Smartphone Repair & Maintenance | Smartphone Components & Functions | 24 |
| Repair Tools & Equipment | ||
| Device Disassembly & Reassembly | ||
| Screen Replacement Techniques | ||
| Battery Replacement Procedures | ||
| Charging & Connectivity Issues | ||
| Software Troubleshooting | ||
| Preventive Maintenance & Diagnostics | ||
| Social Media Management | Introduction to Social Media Platforms | 24 |
| Content Planning & Scheduling | ||
| Creating Engaging Content | ||
| Audience Engagement Strategies | ||
| Social Media Branding | ||
| Analytics & Performance Monitoring | ||
| Social Media Advertising Basics | ||
| Social Media Best Practices | ||
| Canva Graphic Design Basics | Introduction to Canva Platform | 20 |
| Design Principles & Visual Communication | ||
| Creating Social Media Graphics | ||
| Marketing Materials & Flyers | ||
| Presentations & Infographics | ||
| Working with Templates | ||
| Brand Consistency Basics | ||
| Exporting & Publishing Designs | ||
| Zoom, Teams & Virtual Collaboration Tools | Virtual Communication Fundamentals | 12 |
| Zoom Meeting Setup & Management | ||
| Microsoft Teams Essentials | ||
| Screen Sharing & Presentations | ||
| Virtual Meeting Etiquette | ||
| Team Collaboration Features | ||
| File Sharing & Communication Tools | ||
| Productivity in Remote Work Environments | ||
| Microsoft Excel Essentials | Introduction to Excel Interface | 30 |
| Data Entry & Worksheet Management | ||
| Cell Formatting & Organization | ||
| Basic Formulas & Functions | ||
| Sorting & Filtering Data | ||
| Creating Charts & Graphs | ||
| Data Validation Techniques | ||
| Basic Reporting & Productivity Tools | ||
| Cyber Security Awareness | Introduction to Cybersecurity | 24 |
| Common Cyber Threats & Risks | ||
| Password Security Best Practices | ||
| Phishing & Email Scam Awareness | ||
| Safe Internet Browsing | ||
| Data Protection & Privacy | ||
| Mobile Device Security | ||
| Workplace Cybersecurity Responsibilities | ||
| Introduction to Artificial Intelligence (AI) Fundamentals | What is Artificial Intelligence? | 20 |
| Types of AI and Real-World Applications | ||
| AI Terminology and Concepts | ||
| Machine Learning vs. Generative AI | ||
| Benefits and Limitations of AI | ||
| Ethical and Responsible AI Use | ||
| AI Tools for Workplace Productivity | Using AI for Daily Work Tasks | 24 |
| Content Creation and Editing | ||
| Summarizing Documents and Reports | ||
| Meeting Notes and Action Items | ||
| AI for Research and Information Gathering | ||
| Workflow Automation Basics | ||
| Generative AI & Prompt Engineering Essentials | Understanding Generative AI | 26 |
| Introduction to ChatGPT and Similar Tools | ||
| Writing Effective Prompts | ||
| Prompt Templates for Different Tasks | ||
| Improving AI Outputs | ||
| Practical Exercises and Use Cases | ||
| AI for Business, Entrepreneurship & Small Organizations | AI Applications for Small Businesses | 30 |
| Marketing and Customer Service Automation | ||
| Business Planning with AI | ||
| Sales and Lead Generation Support | ||
| AI for Administrative Operations | ||
| Cost-Effective AI Solutions | ||
| AI-Powered Digital Marketing & Content Creation | AI for Social Media Content | 30 |
| AI-Assisted Graphic Design | ||
| Blog and Website Content Creation | ||
| Email Marketing with AI | ||
| SEO and Keyword Research Tools | ||
| Content Planning and Scheduling |